Privacy Policy

Sunita Enterprises, owner of the brand Awarapanti™ ("we", "us"), respects your privacy. This policy explains what personal data we collect on awarapanti.com, why, who we share it with, and the rights you have under the Digital Personal Data Protection Act, 2023 and other applicable Indian law.

1. Data we collect

• Account and contact: name, email (verified by OTP — required for every order), mobile number, alternate mobile number.
• Delivery: saved addresses and the address on each order.
• Orders: products, sizes, amounts, payment method and status, coupons used, invoices, cancellation and exchange requests. We never receive or store card, UPI or bank credentials — Razorpay handles payments.
• Shopping activity: your bag (cart) contents, wishlist, back-in-stock requests and newsletter sign-ups.
• Reviews: rating, text and any photo you choose to upload.
• Device and usage: IP address, browser type, pages viewed and cookies, used for security, analytics and advertising measurement.

2. Why we use it

• To create your account, process and deliver orders, handle payments, cancellations, exchanges and refunds, and issue GST invoices.
• To send order updates (confirmation, shipping, delivery) by SMS, email or WhatsApp.
• To remind you about items left in your bag, and to tell you when a size you asked for is back in stock.
• To send offers and new-drop alerts — only if you ticked the optional box at checkout or subscribed (the box is never pre-ticked). Every marketing message lets you opt out, and you can switch it off any time in My Account → Profile. Order updates (confirmation, shipping, delivery) are sent regardless.
• To prevent fraud (for example, OTP verification for Cash on Delivery) and keep the Site secure.
• To understand how the Site is used and measure our ads, so we can improve both.
• To comply with legal obligations such as tax and accounting laws.

We process your data on the basis of your consent (which you give when you sign up, order or subscribe, and can withdraw at any time) and for legitimate uses permitted by law, such as fulfilling an order you asked for.

3. Cookies and tracking

We use essential cookies to keep you signed in and remember your bag. Analytics and advertising tools — Google Analytics and the Meta Pixel — load only if you click "Accept all" on the cookie banner; with "Sirf zaroori" (essentials only) they are not loaded at all. You can change your choice anytime via "Cookie settings" in the footer. If you accepted cookies, when you place an order we may send Meta a hashed (encrypted, one-way) version of your phone, email, city and pincode together with the order value, so that we can measure our ads. Meta cannot read your raw details from these hashes. You can block cookies in your browser settings; the Site will still work, but you may need to sign in again.

4. Who we share it with

Only with service providers who help us run the store, and only what they need:

• Razorpay — payments and refunds
• Shiprocket and its courier partners — delivery (name, phone, alternate phone, address)
• SMS / OTP and email providers (such as MSG91 and Hostinger) — OTPs and notifications
• Google and Meta — analytics and ad measurement as described above
• Our hosting provider (Hostinger) — data is stored on their servers
• Government or law enforcement authorities, when required by law

We do not sell or rent your personal data.

5. How long we keep it

• Order and invoice records: as long as required by tax and accounting laws (generally 8 years).
• Account, addresses and wishlist: while your account is active, or until you ask us to delete it.
• Abandoned-bag data and back-in-stock requests: up to 90 days.
• Daily database backups are kept for 14 days and then deleted.

6. Security

The Site uses HTTPS encryption, OTP-based sign-in, two-factor authentication for our staff accounts, and access limited to people who need it. No system is completely secure, but we work to protect your data and will notify you and the authorities of a breach as required by law.

7. Your rights

You can:

• Access a summary of the personal data we hold about you.
• Correct or update it — most details can be edited directly in My Account.
• Ask us to erase your data and close your account (we will keep only what the law requires, such as invoices).
• Withdraw consent for marketing at any time.
• Nominate another person to exercise these rights in case of death or incapacity.
• Raise a grievance with us, and if unresolved, with the Data Protection Board of India.

Write to support@awarapanti.com from your registered email or mention your registered mobile number. We respond within 30 days.

8. Children

The Site is meant for adults. We do not knowingly collect data from anyone under 18 without verifiable consent from a parent or guardian. If you believe a child has given us data, contact us and we will delete it.

9. Changes

We may update this policy. The latest version is always on this page with its "last updated" date.

Seller & Grievance Officer

Awarapanti™ is a brand of, and this website is operated by, Sunita Enterprises, Flat A-201, 2nd Floor, Building No. A-1, NG Vibrancy A & B Wing CHSL, Poonam Garden Road, Opp Marigold 3, Beverly Park, Kanakia, Mira Road East, Mira Bhayandar, Thane, Maharashtra – 401107. GSTIN: 27AHWPC9198C1ZS.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, our Grievance Officer is:

• Name: Omprakash Nandkumar Chaudhary
• Designation: Proprietor & Grievance Officer
• Email: support@awarapanti.com

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receipt.